Frequently Asked Questions
We understand that plumbing issues, water damage, or discovering mold in your home can be stressful and confusing. That’s why we’ve compiled answers to the most common questions our customers ask about our plumbing, water heater, drain, water restoration, and mold remediation services. Whether you're preparing for a service visit, dealing with an urgent issue, or simply exploring your options, this guide is here to help you feel informed and confident every step of the way.
1
General Plumbing
Q: What areas do you service?
A: We proudly serve Nashville and surrounding areas across Middle Tennessee.
Q: Are your plumbers licensed and insured?
A: Yes, all our plumbers are fully licensed, insured, and trained to meet industry standards.
Q: Do you offer emergency plumbing services?
A: Yes, we’re available 24/7 for plumbing emergencies like burst pipes, major leaks, or backups.
Q: What types of plumbing work do you handle?
A: We cover everything from leak detection and fixture installation to full system repipes and new construction plumbing.
2
Water Heaters
Q: Do you install both tank and tankless water heaters?
A: Yes, we install, repair, and maintain both traditional tank-style and modern tankless water heaters.
Q: How do I know if my water heater needs to be replaced?
A: Signs include lack of hot water, strange noises, leaks, or a unit that’s 10+ years old.
Q: Can I upgrade to a more energy-efficient model?
A: Absolutely. We can recommend and install energy-efficient options tailored to your household’s needs.
3
Drain & Sewer
Q: What causes frequent drain clogs?
A: Common culprits include grease buildup, tree roots, hair, and non-flushable items.
Q: Do you offer video inspections for sewer lines?
A: Yes, we use advanced camera technology to inspect and diagnose underground sewer issues.
Q: How do I know if I need sewer line repair or replacement?
A: Warning signs include frequent backups, bad odors, soggy lawn areas, or slow drains in multiple fixtures.
4
Water Damage Restoration
Q: Do you offer water damage cleanup?
A: Yes, we provide full-service water removal, drying, and restoration after plumbing-related floods or leaks.
Q: How quickly can you respond to water damage?
A: We offer rapid-response service—typically within hours—to prevent mold and structural damage.
Q: Will my homeowner’s insurance cover this?
A: Coverage depends on your policy. We can assist with documentation for insurance claims.
5
Mold Remediation
Q: How do I know if I have mold in my home?
A: Signs include musty odors, visible growth, water damage, or health symptoms like coughing or allergies.
Q: Is mold removal safe for my family and pets?
A: Yes, we use certified techniques and eco-safe products to ensure your home is safe during and after remediation.
Q: Do you test for mold?
A: We offer optional mold testing and lab analysis, especially for cases where mold is suspected but not visible.
Q: How long does mold remediation take?
A: Most jobs are completed within 1–3 days, depending on the severity and square footage affected.
Q: Will mold come back after removal?
A: We address the moisture source and treat surfaces to prevent recurrence, but proper maintenance is key to long-term results.
6
Payments & Scheduling
Q: Do you offer free estimates?
A: Yes! We offer free in-person estimates for plumbing and mold remediation services.
Q: What payment options do you accept?
A: We accept all major credit cards, checks, and offer flexible financing options for qualified customers.
Q: How do I schedule an appointment?
A: You can book online, call us directly, or request a callback through our contact form.
7
Still Need Help?
Contact our team directly at (931) 229-5928 or CLICK HERE.
We’re happy to answer any other questions you may have!
